The friends and family test (FFT) is a quick, anonymous way to tell us about your experience at Lonsdale Medical Centre. Your feedback helps us understand what we’re doing well and how we can improve. 

You might be asked to fill it in after a consultation, or you can complete it online at any time using the form below:

Thinking about your GP practice...

Joining our patient participation group (PPG) is a great way to share feedback and get involved in improving our services. The group is friendly, welcoming, and proactive, meeting once a quarter to discuss ideas and updates.

We're always looking for new members — you're welcome to come along even just to listen.

Find out more on our PPG webpage.

Complaints

We want to give you the best care at Lonsdale Medical Centre. Most of the time things go well, but sometimes problems happen. If you are not happy, please tell us. We will listen, try to fix the problem, and learn for the future.

How to Make a Complaint

If something has gone wrong, please let us know.

• Talk to any staff member
• Ask to speak with our practice manager, Michelle Reilly
• Ask for a private meeting
• Ask for an interpreter if you need one
• Write to us- send a message through our website complaints form 

Please try to make your complaint within 12 months of the problem. We may allow more time in special cases.

For full details of our complaints procedures, please see our complaints Information page.