Lonsdale Medical Group Telephone Appointment System Overview

GP surgeries everywhere are dealing with high demand for patient care with a severe shortage of doctors, nurses, and receptionists

Please be patient if you have requested a non-urgent appointment or a routine request.

Please do not come into the surgery if you have symptoms of Covid-19, or have tested positive for Covid-19.

If your condition is urgent or life-threatening, then please dial 999.

Main Reception Line: 020 7328 8331

75s and Overs line: Please ask for the number when you speak to an administrator

Appointments:

There are several ways to book an appointment:

Patient Access: Using your Patient Access account, you can book a telephone or face-to-face consultation with a doctor, nurse (including smears and immunizations and wound care), HCA (for health checks and some injections), and blood tests. You can also find flu clinic and COVID-19 booster appointments here. 

For blood tests booking, please ensure you have either been sent a text message inviting you to book i.e. annual bloods, or have already had a consultation with a doctor advising you to book as blood tests require authorization from a clinician first. 

Call the Practice: Phone  0207-328-8331  (Press Option 1)

Booking, amendments, and cancellations can only be done between 08:30 – 1130, and between 14:00 – 18:00 Monday to Friday. 

75’s and Over Line is now up and running: Open from 10:00 until 17:30 Monday to Friday, (closed between 13:00-14:00).

If you are turning 75, or recently have and would like the 75’s Line number; please ask one of our administrators.

Test results:

Please check your test results via your online access if possible (patient access account)

Test results are only provided between 11:30-12:30 by calling 0207-328-8331 (Option 2)

Standard blood test results are available 48 hours after the appointment.

Other test results make take longer (cervical smears can take 2-6 weeks), however, all results are accessible via Patient Access.

All results require a clinician to finalize the results, and therefore may initially show up as ‘provisional’. Please allow 1-3 working days before checking again. 

Some results may come back as ‘abnormal’ however please note this is a standard response for any results that come back from the laboratory outside of the margin of typically ‘normal’. Results are permitted to run above and below the norm within a certain capacity, and thus clinicians go through all results taking into account patients’ medical conditions. 

You will only be contacted by the team if your doctor needs to discuss your results. 

Secretarial Team:

For assistance with hospital referrals, private work such as insurance forms, or matters relating to medical records, queries should be emailed to admin.lonsdale@nhs.net with the subject header: FAO Secretary team.

Please note, although we try to do this quickly, there is a 6-8 week turnaround for Private work.

If you are chasing up a referral please contact the hospital in the first instance: hopefully, if this referral was made via the NHS Choose and Book system you may have been provided with a letter or text giving a booking reference number and contact details. Alternatively, the hospital’s Patient advice and liaison services (PALS) can help.