Lonsdale Medical Group Appointment System Overview

In line with government announcements about coronavirus, we are adjusting our systems until further notice.

Please use our online systems where possible or call us.

Our staff will be asking questions regarding your health, so please help us keep staff and patients safe and our Practice open by giving as much information as possible.

Type of Appointment	Service to use	Potential Outcomes
Covid related Fit notes	Please use GET ISOLATION FIT NOTE	Fit notes issued to you directly
New problems or problems that have got worse	Complete an Online Consultation Form ONLINE CONSULTATION FORM The team consists of Patient Service Professionals, Doctors, HCAs and Pharmacists. The team rotates through the week or if you cannot complete one, call us and you will be added to a triage list and a member of the team will call you to complete the form over the phone Out of Hours and if your problem cannot wait till the next working day please call 111	Contacted within 24 hours. Asked to come in if absolutely necassary on the day or another day depending on your problem and see a health professional that can include a HCA, Nurse, Pharmacist or Doctor.
Long Term Condition Review	Month of Birth System The Practice are proactively calling patients due their review. If you feel you are due please book a triage appointment online or call us. We are trying to keep continuity of care and aiming for you to get a call back from your usual GP. Due to changes in staffing you may be transferred to another member of the Doctor Team.	Telephone appointment to review your condition and plan for the next year. Please note due to the Covid pandemic we are only seeing patients if deemed absolutely necessary by one of our Triage Team. Where possible, one appointment to cover all your conditions.

Telephone Triage Service available till 17.00 weekdays and NEW limited Saturday service 08.00 – 14.00

Triage Appointments are released each day online at 7.00am

NEED HELP AND CANT GET AN APPOINTMENT?

If you are unable to get a telephone appointment please speak to one of our Patient Service Professionals who can discuss your condition and advise on the best way forward and the best person to see.

All patients registered at Lonsdale will be able to use services at both our sites. Although we make every effort to get you an appointment at a specific site, we may have to specify a particular location. We apologise for any inconvenience.

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