Appointments

Lonsdale Medical Group Appointment System Overview

In line with government announcements about coronavirus, we are adjusting our systems until further notice. If you already have an appointment with a Doctor, Nurse or HCA please DO NOT come in to the surgery. We will phone you instead.

Our phone lines are very busy please leave these for patients who need it and and use our online system where possible

For more information please click this link coronavirus-covid-19

Thank you for your cooperation.

Our staff will be asking questions regarding your health, so please help us keep staff and patients safe and our Practice open by giving as much information as possible.

Type of Appointment	Service to use	Potential Outcomes
Covid related Fit notes	Please use GET ISOLATION FIT NOTE	Fit notes issued to you directly
Minor Ailments such as colds and flu, cystitis.	Online Self Help on our website	If you are unable to solve your problem, please book a telephone triage appointment.
New problems or problems that have got worse that cannot wait until the next routine appointment	Telephone Triage Service available till 17.00 Appointments are released each day 7.00am The team consists of Patient Service Professionals Doctors, HCAs and Pharmacists. The team rotates through the week	Completed over the phone by a Doctor. Asked to come in if absolutely necassary on the day or another day depending on your problem and see a health professional that can include a HCA, Nurse, Pharmacist or Doctor.
Online Consultations	For all non urgent medical problems and administrative requests such as fit note requests (non covid) and requests for letters CLICK HERE ONLINE CONSULTATION Advice from a member of the team by the end of the next working day	1. Advice and treatment over the phone 2. An appointment with a health professional if needed. Please note due to the Covid pandemic we are only seeing patients if deemed absolutely necessary by a member of our Triage Team.
Long Term Condition Review	Month of Birth System	Telephone appointment to review your condition and plan for the next year. Please note due to the Covid pandemic we are only seeing patients if deemed absolutely necessary by one of our Triage Team. Where possible, one appointment to cover all your conditions.
Routine GP Appointments	Routine Appointments This service is for non-urgent medical problems such as fertility discussions.	Please book an online triage appointment on the day you would like to speak to a Doctor. Please note we are only seeing patients if deemed by one of our Doctors, absolutely necessary.
Administrative Requests	Insurance Reports and copies of records.	Please note we are not dealing requests for letters or administrative queries that are deemed non urgent and involve a clinician input. All queries will be dealt with by our Administration Team. Patients will be encouraged to sign up to online access for copies of records.

NEED HELP AND CANT GET AN APPOINTMENT?

If you are unable to get a telephone appointment please speak to one of our Patient Service Professionals who can discuss your condition and advise on the best way forward and the best person to see.

All patients registered at Lonsdale will be able to use services at both our sites. Although we make every effort to get you an appointment at a specific site, we may have to specify a particular location. We apologise for any inconvenience.

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