Please read this carefully – Information regarding Coronavirus and your GP Practice.

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff, we are asking that you attend alone or with no more than one other person to help you.

On arrival you will speak to a member of staff via a video phone. Only patients triaged on the day will be asked to come in. Before you are seen you should sanitise your hands and you may be asked to wear a mask. Your clinician will also be wearing a mask.

Help us to help you, stay home unless we tell you to come in and if you need non Covid -19 related medical advice contact us using our online consultation form by Clicking Here

Lonsdale Medical Centre is closely following guidance from the government and the Royal college of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please click here. The list may change based on current circumstances.

Vulnerable Patients Letter

The majority of these letters during phase 1 and 2 will be sent directly by the Government. During the later phases the Practice may be asked to send some letters to patients. When we receive government guidance to do so, we will send this to patients.

Please do not call us about this as we are trying to prioritise our phone lines for sick patients.

FOR SELF ISOLATION FIT NOTES- PLEASE USE THIS LINK GET ISOLATION SICK NOTE

Appointments

Appointments are released on our online system at 7.00am each day. Please log on and book on the day you would like to be seen.

Our phone lines are very busy. Please leave these for patients who are unwell and need our help and use our online system where possible.

If you already have an appointment with a Doctor, Nurse or HCA please DO NOT come in to the surgery- we will phone you instead.

For access to a Doctor for all routine medical problems and administrative requests, such as fit note requests and requests for letters, you must use the online consultation system

For medical problems that are new or problems that have gotten worse, you can book a telephone triage appointment using the online booking system.

Prescription Requests

We are not accepting paper prescription requests as it is an infection risk. All Prescription requests must be online or via e mail to admin.lonsdale@nhs.net with details of the pharmacy we should send your prescription to. All Prescriptions will be sent electronically to the Pharmacy. For help with this please speak to a member of Reception.

New Patient Registrations

New patients can still register using ONLINE PRE REGISTRATION LINK . We will call you in the next 3 days to complete your registration.

You do not need to come in.

Administration Requests/Complaints/Housing Letters/Insurance

We are no longer dealing with any administrative requests due to the escalating coronavirus situation. Please bear with us at this difficult time. We will resume normal services as soon as we can. If you urgently require copies of records, you can request this via e mail with a copy of photo ID. You will be contacted by a member of staff.

Our priority is the health and wellbeing of our patients and staff and our aim is to keep the Practice open and running as long as possible ensuring our patients get a safe and effective service. Your support with this is very much appreciated.

North West London Position (19/03/2020)

All North West London Hospitals have stopping all non-urgent elective surgery with immediate effect and a large number of community services have ceased non urgent work.

Royal Free Hospital have asked GP Practices not to refer patients for routine diagnostic procedures. Any referrals for a chest x-ray with symptoms or indications of persistent cough, temperature or infection will be advised to self-isolate and visit www.111.nhs.uk/covid-19 or call 111 for further advice. Only urgent paediatric blood tests are being provided.

Please be aware, Northwick Park Hospital, especially the emergency department is currently experiencing very high demand due to covid-19.

For more information please click this link coronavirus-covid-19For updates from the Practice you can follow us on FACEBOOK

Please stay well and stay inside.

The Lonsdale Medical Group Team

updated 02/04/2020

Telephone: 020 7328 8331

admin.lonsdale@nhs.net

Welcome to Lonsdale Medical Group

We are an NHS GP Training Practice in Queens Park, providing high quality, compassionate primary care to the local community.

Our main site is Lonsdale Medical Centre and we have a branch site located in Kilburn Lane called Blessing Site.

All patients registered with Lonsdale can use either of our sites. Please note the full range of GMS services is only available from Lonsdale Medical Centre.

Our Practice always welcomes new patients and you can register at either site.