Information regarding Coronavirus and your GP Practice.

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone. We are dealing with patients with both coronavirus and non-coronavirus symptoms.

For all medical and non-medical requests, please help us to assess your case quickly and effectively and use our online consultation form below

ONLINE CONSULTATION FORM -CLICK HERE

You will be contacted by a member of the team within 24 hours.

or if you are unable to use this form, please book a telephone triage appointment using the online system or call us to arrange a telephone appointment on 020 7328 8331. Your case will be triaged by a member of the team and a further appointment may be booked or you may be asked to contact another service.

Out of hours and if your problem cannot wait till the next working day please call 111

If you are asked to come in, we are asking that you attend alone or with no more than one other person to help you. We are only seeing patients at the Lonsdale site.

On arrival you will speak to a member of staff via a video phone. Only patients triaged by our clinical team on the day will be asked to come in. Before you are seen by our team you should sanitise your hands and you may be asked to wear a mask. Your clinician will also be wearing a mask.

Lonsdale Medical Centre is closely following guidance from the government and the Royal College of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please Click here. The list may change based on current circumstances.

Extremely Vulnerable Patients Letter and advice for Vulnerable Patients

Further information can be found below

Extremely Vulnerable Patients – Advice for Patients

FOR SELF ISOLATION FIT NOTES- PLEASE USE THIS LINK GET ISOLATION SICK NOTE

Our phone lines are very busy. Please leave these for patients who are unwell and need our help and use our online system where possible.

Prescription Requests

We are not accepting paper prescription requests as it is an infection risk. All Prescription requests must be online or via e mail to admin.lonsdale@nhs.net with details of the pharmacy we should send your prescription to. All Prescriptions will be sent electronically to the Pharmacy. For help with this please speak to a member of Reception.

New Patient Registrations

New patients can still register using the ONLINE PRE REGISTRATION LINK . We will call you in the next 3 days to complete your registration.

You do not need to come in.

Administration Requests/Complaints/Housing Letters/Insurance

We have begun dealing with administrative requests although please expect a delay to our services. Our usual turn around time is 30 days however this can be longer due to Coronavirus as most of our resources are diverted to direct patient care. We will resume normal services as soon as we can. If you urgently require copies of records, you can request this via e mail with a copy of photo ID. You will be contacted by a member of staff.

Our priority is the health and wellbeing of our patients and staff and our aim is to keep the Practice open and running as long as possible ensuring our patients get a safe and effective service. Your support with this is very much appreciated.

Follow ups on Facebook and Instagram to keep up to date with Health promotion and Lonsdale

Stay safe and healthy

The Lonsdale Medical Group Team

updated 21/05/2020

Telephone: 020 7328 8331

admin.lonsdale@nhs.net

Welcome to Lonsdale Medical Group

We are an NHS GP Training Practice in Queens Park, providing high quality, proactive primary care to the local community.

Our main site is Lonsdale Medical Centre and we have a branch site located in Kilburn Lane called Blessing Site.

All patients registered with Lonsdale can use either of our sites. Please note the full range of GMS services is only available from Lonsdale Medical Centre.

Our Practice always welcomes new patients and you can register at either site.