Information regarding Coronavirus and your GP Practice.

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

For information on the coronavirus, please visit the following pages.

Coronavirus in children – Important Information

Coronavirus – main information

FOR SELF ISOLATION FIT NOTES- PLEASE USE THIS LINK GET ISOLATION SICK NOTE

If your employer needs a letter, please leave our phone lines free for unwell patients and download this letter Covid 19 – Letter to employers

Appointments

If you have a medical emergency such as stroke or heart attack please call 999. If you are calling about an under 16 child, elderly person or you have been asked to call the GP Practice or 111 by Econsult, then please call us on 020 7328 8331.

STOP!

Before you call us have you tried our self help page?

Hayfever, coughs and colds, backache, sprained ankles, diarrhoea and vomiting and other ailments can be dealt with at home and with over the counter medicines and taking advice from your local pharmacy.

Please note Brent CCG policies prohibit us from prescribing over the counter medications.

Please only call if you have tried this first.

For all other medical and non-medical requests, please help us to assess your case quickly and effectively and use our online consultation form below

ONLINE CONSULTATION FORM -CLICK HERE

see new post from our own Dr Amina explaining the service E consults – What is it all about? – with Dr Amina

You will be contacted by a member of the team within 24 hours.

or if you are unable to use this form, please book a telephone triage appointment using the online system or call us to arrange a telephone appointment on 020 7328 8331. Your case will be reviewed by a member of the team and a further appointment may be booked or you may be asked to contact another service if more relevant.

Out of hours and if your problem cannot wait till the next working day please call 111

If you are asked to come in

We are asking that you attend alone or with no more than one other person to help you and please bring a mask as all patients coming in to the Practice will need to wear a mask.

On arrival you will speak to a member of staff via a video phone. Only patients triaged by our clinical team on the day will be asked to come in. Before you are seen by our team you should sanitise your hands and you will be asked to wear a mask which you should bring with you. Your clinician will also be wearing a mask.

We are operating strict processes to keep you and our staff safe including. Please help us to do this and arrive on time for your appointment and follow the instructions you are given by our team. We have a temporary outside waiting area to support this.

Lonsdale Medical Centre is closely following guidance from the government and the Royal College of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please Click here. The list may change based on current circumstances.

Extremely Vulnerable Patients Letter and advice for Vulnerable Patients

Further information can be found below

Extremely Vulnerable Patients – Advice for Patients

Prescription Requests

We are not accepting paper prescription requests as it is an infection risk. All Prescription requests must be online or via e mail to admin.lonsdale@nhs.net with details of the pharmacy we should send your prescription to. All Prescriptions will be sent electronically to the Pharmacy. For help with this please speak to a member of Reception.

New Patient Registrations

New patients can still register using the ONLINE PRE REGISTRATION LINK . We will call you in the next 3 days to complete your registration.

You do not need to come in unless we ask you.

Administration Requests/Complaints/Housing Letters/Insurance

We have begun dealing with administrative requests although please expect a delay to our services. Our usual turn around time is 30 days however this can be longer due to Coronavirus as most of our resources are diverted to direct patient care. We will resume normal services as soon as we can. If you urgently require copies of records, you can request this via e mail with a copy of photo ID. You will be contacted by a member of staff.

Routine Referrals

The hospitals and community services are starting to see patients for routine referrals again but this is a staggered process. Please do not call us regarding this, our phone lines need to be left for people who are unwell and cannot use the online systems. We are making a plan to re-refer all outstanding referrals. To speak to us about this please complete an online consultation or e mail us secretaries.lonsdale@nhs.net.

Stay safe and healthy

The Lonsdale Medical Group Team

updated 03/07/2020

Telephone: 020 7328 8331

admin.lonsdale@nhs.net

Welcome to Lonsdale Medical Group

We are an NHS GP Training Practice in Queens Park. Our main site is Lonsdale Medical Centre and we have a branch site located in Kilburn Lane called Blessing Site.

All patients registered with Lonsdale can use either of our sites. Our Practice always welcomes new patients and you can now register online.

Latest News

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Posted on July 26th, 2020

News Archive

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Posted on July 17th, 2020

The Zone by Lonsdale Medical Group

Calls to Extremely Vulnerable Patients

Posted on June 21st, 2020

Over the next few weeks, we are contacting our patients who are deemed to be extremely vulnerable. We are working […]

The Lonsdale Medical Centre

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