We’re always looking for ways to improve your experience at our surgery. That’s why we are about to introduce EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries.

What does this mean for you?

When you call the surgery, she will answer straight away – no engaged tone, no hold music. Simply tell her
what you need, and she’ll help with appointment requests, prescription queries, and more.

Why have we done this?

We know how frustrating it can be to wait on the phone, especially when you’re unwell or worried. EMMA ensures every call is answered instantly, so you’re never left waiting.

Will I still be able to speak to a person?

Absolutely. Our reception team isn’t going anywhere. If you need to speak to someone directly, just let EMMA
know, and she’ll connect you. She is here to support our team, not replace them.

Is it safe?

Yes. EMMA has been designed specifically for the NHS and meets strict clinical safety standards. Your information
is handled securely, and our clinical team reviews anything that needs their attention

When will EMMA go live?

We are in the process of setting up at the moment, and EMMA is due to go live at the end of this month.