Lonsdale Medical Group
Lonsdale Medical Centre |24 Lonsdale Road, London, NW6 6RR
Current time is 08:33 - We're open
Blessing Site |307 Kilburn Lane, London, W9 3EG
Current time is 08:33 - If you are unwell and cannot wait until we are next open, please call 111.
Latest News (click title to open):
Patient Group Charter
Role of the Lonsdale Medical Centre Patient Participation Group (PPG)
The role of the Lonsdale PPG is to promote and sustain co-operation between the Practice and patients to the benefit of both, acting as a “critical friend” – and fulfilling an official requirement.
Its aims and objectives are:
- To support and build a two-way relationship between patients and the Practice.
- To advise on the developments and the continual improvement of the Practice.
- To seek out and listen to the views of patients and their carers, especially those individuals and groups whose voices are not usually heard.
- To raise issues for consideration which are evidence-based, and which demonstrate that they are a matter of wider concern.
Meeting Ground Rules
- Meetings of the Group are not forums for specific individual complaints.
- The Group advocates open and honest communication and challenge between individuals.
- The Group will be flexible, listen, ask for help and provide support.
- The Group will demonstrate a commitment to delivering results.
- All views are valid and will be listened to: they should be put through the Chair.
- Participants in the Group will respect one another and behave accordingly – anyone who behaves rudely will be asked to leave.
- No phones or other disruptions are permitted.
- Minutes of each Group meeting will be kept, sent to the chair of the meeting concerned for checking and then circulated promptly.
- Meetings will start and finish on time and stick to the agreed agenda