Lonsdale Medical Group
24 Lonsdale Road, London, NW6 6RR
Telephone: 0207 328 8331 (75+ line available on request)
If you are unwell and cannot wait until we are next open, please call 111.
Complaints Procedure
We would much rather try and resolve any issue you have quickly: if you are unhappy with an aspect of our service or your care please either speak to one of the reception team, or email: admin.lonsdale@nhs.net. These are all monitored by our practice manager Michelle Reilly these can often be resolved with a conversation and by putting you in touch with the right member of the team to help, rather than it escalating to a more formal complaint.
Our formal complaints policy is below:
Opening Times
- Monday
08:00 to 18:30
GP extended hours service until 8pm: pre-booked only - Tuesday
08:00 to 18:30
GP extended hours service until 8pm: pre-booked only. - Wednesday
08:00 to 18:30
GP extended hours service until 8pm: pre-booked only - Thursday
08:00 to 18:30
GP extended hours service until 8pm: pre-booked only - Friday
08:00 to 18:30
GP extended hours service until 8pm: pre-booked only - Saturday
09:00 to 15:00
Pre-booked Nurse and HCA appointments and GP Extended hours Hub service: pre-booked only - Sunday
CLOSED
Remote GP morning service: pre-booked only
