Complaints Procedure

For regular repeat medication requests, we recommend you use Patient Access

Once set up this will link directly to your regular repeat medications. This can only be used for requesting repeat medications, not for acute or one-off medications

You can also use our online contact form for medication requests but you will have to manually enter your medications into this form.

Once processed we send your prescriptions direct to your chosen pharmacy instead of printing them out, so the pharmacy can get them ready for you without having to take the prescription along. All you have to do is ask the doctor, the receptionist, or at the pharmacy. You can change your nominated pharmacy at any time.

It is still important to see you from time to time to make sure all of your monitoring checks are up to date, so please take note of the messages we send that the pharmacist will pass on to you.

You can find information about EPS (in many languages) on the NHS UK information page.

We run a weekly, award-winning “Wellbeing Cafe session” on Wednesdays 11-1pm, combating isolation and loneliness, and bringing people and carers together for music, singing, conversation, hot drinks, and good food. We have been lucky to have regular sessions with Jessica Paton, a well-being coach, and many local musicians from the community including our own in house lead musician and singer Oscar, musicians from the Royal Albert Hall, Jazz singer Maxine Scott and guitarist Jason Ansere, Irish and celtic flute and pipes (Video Flute). We have had the cafe filled with the scent of locally grown flowers with Flower Friends, a host of presentations from local enthusiasts (beekeepers, birdwatchers, carers, QPAR) and performances from the local primary school and with the wonderful team at Ashford Place

The cafe is run by volunteers and voluntary contributions and is one of the highlights of our week. If you are interested in volunteering, cooking, or playing an instrument/singing please get in touch! we would love to hear from you