Award Winning Wellbeing Cafe, Wednesday 11-1 pm at the Lonsdale. Please come along for hot drinks, company, and a friendly welcome!
CCTV and Call Recording Policies
Lonsdale Medical Group are keen to monitor our services to improve patient experience. We use call recordings to monitor the quality of the service we offer you and look at training needs of our Team.
We also have CCTV to ensure both our staff and patients remain safe.
Please find attached our CCTV and Call Recording Code of Practice
Below is our Policy on access and the form to complete to request access.
For regular repeat medication requests, we recommend you use Patient Access
Once set up this will link directly to your regular repeat medications. This can only be used for requesting repeat medications, not for acute or one-off medications
You can also use our online contact form for medication requests but you will have to manually enter your medications into this form.
Once processed we send your prescriptions direct to your chosen pharmacy instead of printing them out, so the pharmacy can get them ready for you without having to take the prescription along. All you have to do is ask the doctor, the receptionist, or at the pharmacy. You can change your nominated pharmacy at any time.
It is still important to see you from time to time to make sure all of your monitoring checks are up to date, so please take note of the messages we send that the pharmacist will pass on to you.
We run a weekly, award-winning “Wellbeing Cafe session” on Wednesdays 11-1pm, combating isolation and loneliness, and bringing people and carers together for music, singing, conversation, hot drinks, and good food. We have been lucky to have regular sessions with Jessica Paton, a well-being coach, and many local musicians from the community including our own in house lead musician and singer Oscar, musicians from the Royal Albert Hall, Jazz singer Maxine Scott and guitarist Jason Ansere, Irish and celtic flute and pipes (Video Flute). We have had the cafe filled with the scent of locally grown flowers with Flower Friends, a host of presentations from local enthusiasts (beekeepers, birdwatchers, carers, QPAR) and performances from the local primary school and with the wonderful team at Ashford Place
The cafe is run by volunteers and voluntary contributions and is one of the highlights of our week. If you are interested in volunteering, cooking, or playing an instrument/singing please get in touch! we would love to hear from you
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