New Automated Telephone System

Posted on October 23rd, 2020

We are here to help all our patients whilst doing our very best to protect everyone from Coronavirus.

If you have developed COVID-19 symptoms; which may include a recent continuous cough, high temperature, loss of, or change in, normal sense of taste or smell, you should immediately self-isolate and arrange a test by visiting the NHS website. Please do not come into the surgery.

All appointments are telephone consultations unless advised by the doctor to come in for a face to face appointment.

Kind reminder:

Patients, who are requesting repeat prescriptions, please note the practice does not take these requests over the phone – Email your request along with your full name and date of birth to admin.lonsdale@nhs.net, or contact your pharmacy who can arrange this for you.

Appointments:

Bookings, amendments, and cancellations can only be done between 08:30 – 1130, and between 14:00 – 18:00.

Alternatively, you may book an appointment online using patient access.

Test results:

Test results are only provided between 11:30-12:30.

You can access your test results using patient access. 

Secretarial Team: Assistance with hospital referrals, private work, or matters relating to medical records: 

Due to COVID, please note there is a longer than usual waiting time for standard routine referrals across the country, and a minimum of 3-4 weeks should be given prior to chasing up.

If your referral is urgent, such as a suspected cancer referral; please allow up to 5 working days before contacting us.
All secretarial queries should be emailed to secretaries.lonsdale@nhs.net – the reception team cannot assist with these matters.