Lonsdale Medical Group

Lonsdale Medical Group

Lonsdale Medical Centre |24 Lonsdale Road, London, NW6 6RR

Current time is 20:29 - Sorry, we're closed - If you are unwell and cannot wait until we are next open, please call 111

Blessing Site |307 Kilburn Lane, London, W9 3EG

Current time is 20:29 - Sorry, we're closed - If you are unwell and cannot wait until we are next open, please call 111

NHS

Telephone: 020 7328 8331

admin.lonsdale@nhs.net

How we have listened to patient views

Over the last 6 months we have been collating feedback from patients in a number of areas to help us make the right decision in how we work.

These include

  • Complaints – we have taken themes from this and remedies offered
  • Feedback form from website
  • Friends and Family Test
  • Verbal comments and staff feedback from patients
What you have said What we have done

‘we are working and cannot come to the GP during the day for minor and routine things

Various patient feedback- February

GP Patient Survey Result 2019 – low scores

51% of respondents are satisfied with the general practice appointment times available

Local (CCG) average: 64%National average: 65%

58% of respondents were satisfied with the type of appointment they were offered

Saturday Surgeries and now blood clinics available. We also open our phone lines to support patients.

 

 

The website is difficult to find anything and not user friendly’

 

New website launched in February 2020. Thank you to our Patient Group who helped to ensure it is user friendly for patients.

 

 

‘We can never get through on the phones!’

GP Patient Survey Result 2019 – low scores

52% of respondents describe their experience of making an appointment as good

Local (CCG) average: 64%National average: 67%

 

Online appointments have been made available for GP booking from January 2020 for telephone triage appointments.

Online consultations are now available 24 hours a day and 7 days a week.

Better management of phones with daily monitoring of call numbers to ensure we ave enough people on the phones. Average time in telephone queue reduced from 14 minutes to 4 minutes – with further work being done.

NEW We have had a successful trial of live chat on our website and this is now live on our website to help navigate people to the right service.

 

Update Your Details

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Patient Participation Group Sign Up

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Friends & Family Test

  • We would like you to think about your recent experiences of our service.

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Apply for Online Access

Feedback Form

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Lonsdale Medical

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    08:00 until 14:00
  • Sunday
    CLOSED

Blessing Site

  • Monday
    09:00 until 17:00
  • Tuesday
    09:00 until 17:00
  • Wednesday
    09:00 until 17:00
  • Thursday
    09:00 until 17:00
  • Friday
    09:00 until 17:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED