Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Please call ahead if you think you might be late or no longer want your appointment.
You can cancel your appointment by
Phone – 0207 328 8331 option 2 will go straight to the cancellation line
Email – email@example.com – Please email us one working day in advance.
Text – If we have your mobile number we text a reminder and you can cancel by replying to this.
Online – If you booked your appointment online you can cancel it online as well.
You can view our DNA policy here -> DNA Policy